Client Overview

The client’s newly created digital assistant was a revolutionary development.  The next step was to provide the proper AI enablement training before launching it to 30 international markets.

Designing the right tools and infrastructure to support the high volume global operations that ensure quality and productivity was a challenge.  The client needed a partner to build a complete E2E program to recruit, train, and manage thousands of resources to support the digital assistant’s growth.

Pactera’s Role

●     From design, development and deployment, Pactera built a completely interactive recruitment and training platform to support the data enablement needs of the digital assistant.

●     Set up 3 global delivery hubs and 7 recruiting hubs for at scale deployment and implementation.

●     Strategically designed feedback loops to gather insights on user experience & performance during production.