At the Forefront of Technology
Technology is changing the way people live – and how telecommunications companies operate. With in-depth industry knowledge that spans more than a decade, Pactera provides the insights, strategies, and resources telecom companies need to increase efficiency and reliability, and improve service and product quality.
Services to enrich customer services, drive down operational costs, and harness the latest technology.
For more than a decade, Pactera has provided specialized field testing services built around the expertise of our 120+ field testing engineers. We test interconnectivity, interoperability, mobile phone performance and network compatibility, addressing the unique requirements of telecom operators, chipset manufacturers, mobile phone solutions providers, terminal manufacturers, and other service providers:
- Onsite testing services for more than 2,000 telecommunications products
- Rigorous standards testing includes 2G, 3G, 4G generations and TD-LTE, FDD-LTE, EVDO, CDMA2000, TD-SCDMA, WCDMA and GSM
- Testing solutions for telecom operators, chip manufacturers, mobile solutions providers, and terminal equipment manufacturers
- Nine testing center locations spread throughout China and in multiple locations worldwide
As customer demands increase, companies must develop new and improved strategies to stay competitive. As a one-stop solution for telecommunications products and services, Pactera provides unparalleled support and management across multiple access channels, including voice, SMS, fax, email, apps, social media, and online customer service access:
- Primary customer resource for solutions in customer information management, complaints, consulting, business processing, billing and charges, marketing, research, and reminders
- Operational support for personnel management, performance evaluation, salary, quality inspection and monitoring, and reporting
- Cross-platform support for all major PBX/CTI, IPCC, and NGCC environments
- Software server works seamlessly across all major operating systems
- Powerful web browser-based software agent
- Deployment architecture support for centralized and distributed deployments
- Seamless information integration through flexible bus integration with operator BOSS, CRM, AND IT back-end systems
In addition to our other testing options, Pactera offers professional BOSS testing services, where customers are ensured objective testing results:
- Broad and comprehensive third-party testing services, including service order acceptance, service activation, billing, channel and resources management, and e-channels
- Testing services coverage for functionality testing, non-functional testing, performance testing, interface testing, security testing, cloud testing, and data integrity testing
- Professional testing platform and automated tools for requirements management, functionality testing (UDATP), billing and credit control, interfaces, mobile terminals, and Cloud testing.
- High customer satisfaction testing results: o Average testing requirement coverage of 92.72% o 31.38% reduction in average customer complaints o 22.56% reduction in average requirement processing time
- Partners in China include China Mobile Group Co. (12 provincial companies including Hebei and Jilin), China Unicom Group, Jiangsu Telecom, Baidu, Alibaba, Tencent and China Merchant’s Bank.
Featured Case Studies
See how Pactera is enhancing customer services and reducing operational costs at leading telecommunications companies.
IT Service Management Solutions for Well-known Telecom Corporation
As a super telecommunications company, once the fixed communications services partner of the 2008 Olympic Games, the client is well-known telecom operators.
Mobile Application Testing for Leading Chinese Mobile Carrier
The client was looking for a partner who had a long-term mobile test experience in China and had the flexible resources capable to fulfill their requirement immediately.