Relationship to Accelerate the Uptake of Conversational Interfaces
CHICAGO and AUSTIN, February 21, 2017 – Moonshot by Pactera Digital, an innovation outpost for digital products, and conversation intelligence platform Conversable today announced an alliance that will accelerate the uptake of messaging as a channel for commerce and customer service.
The relationship will combine Conversable’s technology platform with Moonshot’s services to create experiences that enable brands to better connect with consumers via conversational customer service, ecommerce and employee engagement. Doing so will maximize the value and impact of brands’ digital and mobile investments.
Conversable is a software-as-a-service (SaaS) platform for brands to design natural and intelligent automated conversations with customers in text- and voice-based channels such as Facebook Messenger, Twitter, Kik, Slack, Alexa and others. Conversable is working with businesses ranging from Viacom and Wingstop to Victoria’s Secret to use messaging as a platform for finding and purchasing products and services through intelligent AI driven conversations with bots. Chicago-based Moonshot, a business unit of Pactera Digital, accelerates clients’ revenue growth by launching digital products faster and more efficiently. The company’s mission is to help businesses improve the way they connect with consumers and partners through intelligent digital technology to drive transformational growth.
The relationship will give businesses a more structured, repeatable way to capitalize on the growth of the conversational commerce and AI markets, which rely on technologies such as AI and messaging to create consumer engagement. According to the Internet Trends 2016 report by Mary Meeker of Kleiner Perkins Caufield & Byers, messaging is “evolving from simple social conversations to business-related conversations,” and BI Intelligence indicates that the top four chat apps have surpassed the top four social networks in terms of their combined user base. In 2016, Facebook raised awareness for the growth of conversational commerce when the world’s largest social network introduced chatbots to Facebook Messenger.
Jeff Kirk, founder and Vice President of Moonshot, said, “Increasingly, consumers are demanding that brands meet them in digital channels such as messaging apps to reduce friction in purchasing, customer service and knowledge sharing. At the same time, brands are continuously learning how to allow these new channels to express their brand values to consumers. Together, Moonshot and Conversable are making it possible for innovators to create and retain customers through conversational commerce. Our relationship brings together two businesses that understand how to launch digital products and services at scale with design, technology and operations.”
Ben Lamm, Conversable CEO and cofounder, said, “At our core, Conversable powers the intersection of AI with messaging and voice. Conversable is excited to apply our conversational platform with Moonshot and Pactera Digital’s global consulting expertise to help businesses create AI driven conversational commerce and interfaces at scale.”
Moonshot and Conversable will also have global reach through Pactera’s network of 33 offices and 24,000 employees around the world.
Conversable is a conversational intelligence platform. We power the intersection of AI with messaging and voice. Our AI-driven platform helps brands reach their customers with automated experiences on all major messaging and voice applications. Global brands trust our technology to enable conversational commerce, resolve common customer requests, and deliver content on-demand to reach their customers where they are.
Conversable was founded by Andrew Busey and Ben Lamm. The company is headquartered in Austin, Texas, with additional offices in Dallas. To learn more, please visit http://conversable.com/.
Moonshot partners with leading global brands to develop digital products by employing innovative applications of technology such as artificial intelligence, human-centered design, and process innovations such as DevOps. The Moonshot digital products team believes businesses must prioritize intelligent digital technology to ensure they maintain connections to customers and thrive amid industry transformations that are either already occurring or pending. Headquartered in 1871, Chicago’s premier technology hub, Moonshot is part of Pactera Digital, a leading digital engagement platforms and experiences provider focused on customer-facing and enterprise solutions. For more information, visit http://www.moonshot-io.com/.
About Pactera Digital
Pactera Digital is a leading digital engagement platforms and experiences provider focused on customer-facing enterprise solutions for clients such as AT&T, NASA, the National Football League, Service King, and Toys “R” Us. Pactera Digital includes design, development, strategy and digital engagement capabilities with offices in Chicago, New York, Seattle and Shanghai. Pactera Digital is part of global information technology services provider Pactera. With more than 24,000 employees across 33 locations across the globe, Pactera is a partner for a new era focused on solving the business problems of Fortune 1,000 clients via a comprehensive service offering that includes strategic consulting services, digital engagement services, technology services, operations services, and globalization/translation services.