Managed Trilingual Call Center for Government Agency
Engagement at a Glance Pactera created a fully-managed call center for a Hong Kong Government client based on the proprietary Pactera Michelle® CRM system software. Pactera engineers designed, built, and operated the call center, being also responsible for agent hiring and
SmartData Solution for Bank of Beijing
Pactera provides enterprise SmartData professional services and solutions that bring visibility to a treasure trove of data already flowing through the organization.
Healthcare & PHARMACEUTICALS
SmartData Mobile BI Solution for Leading Pharmaceutical Firm
Pactera provides enterprise SmartData professional services and solutions that bring visibility to a treasure trove of data already flowing through the organization. We help clients determine where they should focus to get the most value from SmartData and develop a solution unique to the
E-Commerce Website UX Optimization
BACKGROUND Nowadays, user experience is becoming a key to business success. Pactera UX team was invited to help client build a user-friendly e-commerce website. The website is required to: Provide diversified categories of products, each category has a unique page that
Bank App User Experience Redesign
Along with the advance of mobile internet and mobile device technology, consumers desire more convenience mobile bank service. At the same time, banks expect to increase customer engagement rate and enhance competitive strength against AliPay and other third-party payment platform. Hence it becomes necessary for banks to redesign existing outdated mobile bank app in order to deliver better service experience to their customers.