OMM (Outsourcing Maturity Management Model) based Outsourcing Management Ecosystem Construction
OMM (Outsourcing Maturity Management Model) is the knowledge essence accumulated from Pactera over 22’s best practices in IT services area, combining with international advanced knowledge. Pactera owns independent intellectual property right.
Healthcare & PHARMACEUTICALS
Medical Management System
BACKGROUND A well known Japanese camera manufacturer asked our UX team what could be done to improve the GUI of their flagship medical endoscopic system. After analysis, we focused on three areas including ergonomics, navigation, and information architecture.
Pactera implements Business Process Ownership at a major US Retailer
Client Background Pactera worked with a Fortune 500 US Retailer to implement Business Process ownership(BPO) and successfully transformed their processes into strategic assets. Pactera’s BPO solution enabled our client to understand their end---to---end processes and...
Enterprise Mobile Application for Major Financial Institution
Client Background Client is a multinational banking and financial services company with operations around the world.Client has more than 9,000 retail branches in 39 states, over 70 million customers and 270,000 employees. The diversified financial services company...
Enterprise Solution for Brokerage Contact Center
Client Background Following an acquisition of a competitor, a leading national financial institution, subsidiary reorganizations created the Direct Financial Solutions (DFS) group. For the financial advisors who provide phone and internet services to affluent and mass market...