16 delivery centers across 8 countries
# 1 ranked China-based offshore developer (IDC)
75 + in-house CRM experts
20 + years of technology experience

Build Lasting Customer Relationships

Collect better customer data – and turn it into actionable insights and robust growth.

Developing brand loyalty is about building customer relationships – and at Pactera, we’ve built plenty of our own. We have a long, successful track record of successful enterprise-scale CRM implementations, helping Fortune 500 companies and others focus their outreach and boost sales.

CRM Implementation Capabilities

An experienced partner for finding and implementing the ideal CRM.

CRM Strategy & Consulting
Analysis & Implementation
Migration & Upgrade
Infrastructure

Pactera’s CRM consultants advise on IT strategy and architecture, cloud delivery options, and program management, building effective CRM strategies. We engage with stakeholders within the business, to understand how customer inquiries are converted into leads and sales, and to determine whether the existing CRM solution addresses those needs.

Pactera scopes, plans, and implements CRM solutions for major enterprises, managing the process end-to-end from analysis to deployment. We deploy a range of relationship-based solutions, from sales automation to customer services and partner relationship management. We work using an agile methodology, with design and development sprints followed by a period of stabilization, deployment, and user testing, followed by the next sprint.

CRM Solutions

Pactera can manage practically any CRM migration or upgrade: from a current CRM platform to a new one, from on-premise to cloud, and from a previous product version to a new one.

Pactera’s managed services solutions can assist businesses with assessment and capacity planning, performance optimization, security and privacy, and business continuity. Pactera uses automated systems to perform bug fixes on deployed solutions, and can also implement feature enhancements.

Why Pactera?

Implementation Expertise
Innovative Delivery Model

Implementation Expertise

With a successful track record in enterprise-scale architecture and implementation that spans over 20 years and includes work for many Fortune 500 companies, Pactera provides customers with superior CRM solutions customized to their needs. Pactera works to understand companies’ businesses in depth, enabling greater insight on how to make the most of their own customer relationships at each stage of the purchasing cycle.

Innovative Delivery Model

Pactera can provide CRM solutions through a managed services delivery model, helping companies free up their own employees’ bandwidth, consolidate vendors, and reduce Total Cost of Ownership.

Featured Case Studies

See how Pactera is helping companies get to know their customers better.

  • HIGH TECH, TELECOMMUNICATIONS

    Life Insurance Group Clients Mobile Platform

    BACKGROUND Integration of Technology and Business Due to the group client insurance business is getting more and more difficult, our client would like to take advantage of tablet device so team leaders to have a better management and control of their team, and to have a...

    CRM Solutions
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Pactera is relentless in its pursuit of exceptional results for its clients.