The Case for Digital Transformation
Digital disruption of current functions and business models is here for every industry.
Digital technology has disrupted many business functions – with more to come – and has the potential to upend entire industries. Established companies are responding by adopting the platforms, approaches, and mindset of their would-be disrupters, and seizing opportunities in digital for themselves.
Digital Transformation Opportunities
Re-think business models, make smarter use of technology and data, and remain competitive despite rapid industry change.
The vision for digital transformation starts at the top. A digitally-minded governance model can eliminate patchwork strategic initiatives and ad hoc resource planning, define a clear framework for decision making, and enable a structure for executing and optimizing the results of priority initiatives.
Technology strategies often change reactively in response to customer demands. But without a strong feedback loop, there’s often a significant problem by the time customers’ needs are heard. And too often, limitations of existing technology make customer-centric change harder. Pactera’s consultants help companies identify and invest in flexible digital technologies that remove process bottlenecks, improve efficiency, and enable business goals.
Business processes often exist in silos. Each business function owns its own processes, with little integration across functions. As a result, often no one owns the business process as a whole, and no KPIs measure how well existing processes accomplish strategic goals. Pactera consultants can help put in place processes and metrics frameworks that bring together business units, systems, and locations under a unified digital strategy.
Data is one of the most precious competitive advantages of any digitally-enabled business. Key obstacles to using data effectively include siloed data sources, to overreliance on manual analysis (e.g. Excel sheets), and questionable data integrity. Pactera’s digital transformation consultants are experienced in helping to unlock the power of data, helping make better – and often automated – decisions that differentiate your business strategically.
Digital Transformation Approach
Identification, Definition & Prioritization
With input from key stakeholders, including sales, marketing, IT, finance, and operations, Pactera helps to identify areas ripe for digital transformation. A joint brainstorming session generates ideas, followed by a high-level pass at prioritizing and grouping ideas by theme. Pactera helps to define the path to excellence, identify the impacts and complexity of the changes proposed, and map initiatives to strategic guiding principles, creating a priorities list.
Refinement & Sizing
Once we have a priority list and a thematic grouping of ideas, a broader group of stakeholders is brought in to refine and adjust the definition of the initiatives required to bring about organizational change. We carry out a high-level timing and costing of each initiative, which allows the organization to begin planning for implementation.
Sequencing & Timing
The real test is whether ideas can be executed on – and if so, how quickly and effectively. Pactera can help produce detailed cost estimates for each initiative chosen for implementation. We can also help project manage digital transformation, defining and applying dependencies and constraints, and converting high-potential ideas into an actionable roadmap in a matter of weeks.